Problems With My Order

Returns, Refunds & Replacements

• What happens after Sweetzy approves a refund, resend or replacement?
• Can I get a replacement or exchange?
• How long do refunds take?
• What happens if I entered the wrong address?
• How do I return an order?
• Sweetzy return and refund policy overview

Quality & Food-Safety Concerns

• Product weight, portion size or selection looks wrong
• I found a possible foreign object or food safety issue
• My sweets taste different, stale or not as expected

Missing, Incorrect or Damaged Items

• My parcel or products arrived damaged
• My sweets have melted or been affected by heat
• My tub is broken or my jar has smashed
• Missing or incorrect sweets in my Pick ’n’ Mix pouch
• I received the wrong item or someone else’s order
• A product is missing from my order

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