I found a possible foreign object or food safety issue – Sweetzy

📦 Sweetzy order problem guide

🍬 I found a possible foreign object or food safety issue

If you believe there is a possible foreign object, contamination issue or safety concern, do not consume the affected product.

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Quick answer

Most useful next step

If you believe there is a possible foreign object, contamination issue or safety concern, do not consume the affected product.

📸 Evidence helpsClear photos, delivery notes, packing paperwork and order details help Sweetzy investigate faster and fairly.

🍬 What to do immediately

1Stop consuming the affected product.

2Keep the product and packaging safely.

3Take clear photos of the concern.

4Contact Sweetzy Support with your order number and details.

🍬 What Sweetzy will review

The team may ask for packaging, batch or best-before information and may escalate the case internally for quality review.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.