Sweetzy return and refund policy overview – Sweetzy

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💳 Sweetzy return and refund policy overview

Sweetzy reviews return and refund requests based on the product type, product condition, reason for the request and evidence provided.

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↩️ General return conditions ↩️ Goods that may not be returnable 💳 Refund method

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Sweetzy reviews return and refund requests based on the product type, product condition, reason for the request and evidence provided.

💳 Review neededRefunds, replacements, cancellations and returns depend on order status, product eligibility and Sweetzy review. Support can confirm the available option after checking the order.

↩️ General return conditions

1Goods should normally be in original packaging.

2Goods should be unused, unopened and in the condition received.

3Sweetzy may request photos of the product.

4Sweetzy may request that goods are returned before a refund or replacement is confirmed.

↩️ Goods that may not be returnable

1Goods made to your specification or clearly personalised.

2Goods that deteriorate rapidly or are perishable.

3Goods unsuitable for return for health or hygiene reasons once unsealed after delivery.

4Goods that are inseparably mixed with other items after delivery.

💳 Refund method

1Refunds are normally made back to the original payment method used for the order.

2Payment provider processing time may apply after Sweetzy issues the refund.

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Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.

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