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Quick answer
| Most useful next step |
If the address entered at checkout was incorrect, Sweetzy’s options depend on whether the order can still be changed, whether the courier can redirect it and whether the parcel is returned. |
| 💳 Review neededRefunds, replacements, cancellations and returns depend on order status, product eligibility and Sweetzy review. Support can confirm the available option after checking the order. |
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🍬 Before dispatch
Contact Sweetzy immediately with the full correct address. Sweetzy will confirm if the change is still possible. |
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🍬 After dispatch
Use the courier tracking options where available. If the parcel is returned to Sweetzy, support can review whether resend, refund or another option is available under policy. |
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Still need Sweetzy help?
Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster. Return policy →Contact Sweetzy → |