My tub is broken or my jar has smashed – Sweetzy

📦 Sweetzy order problem guide

📦 My tub is broken or my jar has smashed

If a Sweetzy tub, jar or similar container arrives broken, contact support so the team can review the damage safely.

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📸 Photos help
Start here first

🧾 Keep paperwork
Avoid delays

✅ Review next step
Know the next step

🍬 What to send 🍬 Safety first

Quick answer

Most useful next step

If a Sweetzy tub, jar or similar container arrives broken, contact support so the team can review the damage safely.

📸 Evidence helpsClear photos, delivery notes, packing paperwork and order details help Sweetzy investigate faster and fairly.

🍬 What to send

1Your order number.

2Photos of the broken tub or smashed jar.

3Photos of the outer parcel and packaging.

4A note explaining whether the sweets inside were affected.

🍬 Safety first

⚠️ Important: If there is broken glass, do not consume the sweets from that container. Keep the packaging safely until the team advises you what to do.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.

Return policy →Contact Sweetzy →