Product weight, portion size or selection looks wrong – Sweetzy

📦 Sweetzy order problem guide

🔁 Product weight, portion size or selection looks wrong

Some products are sold by weight or format, and selected sweets may vary in individual size.

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Quick answer

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Some products are sold by weight or format, and selected sweets may vary in individual size.

📸 Evidence helpsClear photos, delivery notes, packing paperwork and order details help Sweetzy investigate faster and fairly.

📧 Before contacting support

1Check the product page and order details for the format and weight purchased.

2Check your delivery note or order sheet.

3For Pick ’n’ Mix, review whether any selected sweets were marked out of stock and replaced by more of another selected sweet.

🍬 What to send

If it still looks wrong, contact support with your order number, photos of the contents and delivery note, and a short explanation.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.