I received the wrong item or someone else’s order – Sweetzy

📦 Sweetzy order problem guide

📦 I received the wrong item or someone else’s order

If you received the wrong product, wrong flavour, or an order that does not look like yours, Sweetzy will need photos and order details to investigate.

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🍬 What to send 🍬 What happens next

Quick answer

Most useful next step

If you received the wrong product, wrong flavour, or an order that does not look like yours, Sweetzy will need photos and order details to investigate.

📸 Evidence helpsClear photos, delivery notes, packing paperwork and order details help Sweetzy investigate faster and fairly.

🍬 What to send

1Your order number.

2Photos of the items received.

3A photo of the delivery note or paperwork.

4A short explanation of what you expected to receive.

🍬 What happens next

Sweetzy will compare the evidence with the order and packing details, then confirm whether a refund, replacement, return or further investigation is needed.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.

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