My sweets have melted or been affected by heat – Sweetzy

📦 Sweetzy order problem guide

📦 My sweets have melted or been affected by heat

Warm weather can affect sweets, chocolate and other heat-sensitive products while they are with the courier or after delivery.

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🍬 Before ordering in warm weather 🍬 If your order arrived melted

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Warm weather can affect sweets, chocolate and other heat-sensitive products while they are with the courier or after delivery.

📸 Evidence helpsClear photos, delivery notes, packing paperwork and order details help Sweetzy investigate faster and fairly.

🍬 Before ordering in warm weather

1Consider whether the order contains chocolate or heat-sensitive items.

2Choose a delivery address where someone can receive the parcel quickly.

3Avoid safe places in direct sunlight.

4Track your delivery and collect the parcel as soon as possible.

🍬 If your order arrived melted

Email Sweetzy Support with your order number, photos of the products and any courier safe-place evidence. Sweetzy will review what happened and confirm whether anything can be done.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.

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