Missing or incorrect sweets in my Pick ’n’ Mix pouch – Sweetzy

📦 Sweetzy order problem guide

📦 Missing or incorrect sweets in my Pick ’n’ Mix pouch

Pick n Mix orders are prepared from available stock. If one selected sweet is out of stock, Sweetzy may replace it with another sweet from your Pick n Mix list.

Sweetzy FAQ →Check ingredients →Email Sweetzy Support →

📸 Photos help
Start here first

🧾 Keep paperwork
Avoid delays

✅ Review next step
Know the next step

🍬 Before reporting an issue 🔁 If something still looks wrong

Quick answer

Most useful next step

Pick n Mix orders are prepared from available stock. If one selected sweet is out of stock, Sweetzy may replace it with another sweet from your Pick n Mix list.

📸 Evidence helpsClear photos, delivery notes, packing paperwork and order details help Sweetzy investigate faster and fairly.

🍬 Before reporting an issue

1Check the order sheet or delivery note for OOS against any out-of-stock item.

2Check whether another selected sweet has been increased to make up the mix.

3Look at the whole pouch contents before deciding whether a sweet is missing or substituted.

🔁 If something still looks wrong

1Email support with your order number, photo of the delivery note and a clear photo of the sweets received.

2Explain what you expected and what you received.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.

Check ingredients →Email Sweetzy Support →