My parcel or products arrived damaged – Sweetzy

📦 Sweetzy order problem guide

📦 My parcel or products arrived damaged

Parcels can sometimes be damaged in transit. Sweetzy will review photos and order details before confirming the next step.

📸 Photos help
Start here first

🧾 Keep paperwork
Avoid delays

✅ Review next step
Know the next step

Quick answer

Most useful next step

Parcels can sometimes be damaged in transit. Sweetzy will review photos and order details before confirming the next step.

📸 Evidence helpsClear photos, delivery notes, packing paperwork and order details help Sweetzy investigate faster and fairly.

🍬 What to send

1Your order number.

2Photos of the outside of the parcel.

3Photos of the internal packaging.

4Photos of damaged products.

5A note explaining whether any items are missing or unusable.

🍬 Keep the items

Please keep the parcel and contents until the team has reviewed your case, as the courier or support team may need further evidence.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.