Contact, Complaints & Policy Help

Before You Order & Policy Summaries

• How Sweetzy uses order details to help with support
• Before you order: important checks

Contact Sweetzy Support

• Why should I contact Sweetzy within 7 days of delivery?
• Why does Sweetzy ask for photos, delivery notes or screenshots?
• How do I contact Sweetzy Support?
• What information should I include when contacting Sweetzy?

Complaints

• I am unhappy with the outcome — what can I do next?
• What happens after I make a complaint?
• How do I make a complaint?