I am unhappy with the outcome — what can I do next? – Sweetzy

💬 Sweetzy support guide

💬 I am unhappy with the outcome — what can I do next?

If you are unhappy with Sweetzy’s complaint response, you can ask your Customer Service Advisor to escalate the complaint to a manager.

📧 Email support
Start here first

📸 Send evidence
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🛡️ Stay safe
Know the next step

Quick answer

Most useful next step

If you are unhappy with Sweetzy’s complaint response, you can ask your Customer Service Advisor to escalate the complaint to a manager.

💬 Keep it in one threadKeeping the complaint in the same support thread helps Sweetzy review the full history and respond more clearly.

🍬 Manager escalation

1The manager will acknowledge your complaint.

2The manager will provide a timeframe for their response based on the investigation needed.

3Continue to keep the complaint in the same support thread where possible so the history is visible.

🍬 Financial Ombudsman note

1Sweetzy’s complaints procedure mentions the Financial Ombudsman Service only for complaints relating to the sale of financial services.

2Most product, delivery or order complaints should continue through Sweetzy’s internal complaint process first.

3If eight weeks have passed for an eligible financial-services complaint, the complaint procedure explains the FOS route.

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