Before you order: important checks – Sweetzy

💬 Sweetzy support guide

💬 Before you order: important checks

Before placing a Sweetzy order, check the details that most often cause support contacts later.

📧 Email support
Start here first

📸 Send evidence
Avoid delays

🛡️ Stay safe
Know the next step

Quick answer

Most useful next step

Before placing a Sweetzy order, check the details that most often cause support contacts later.

💬 Keep it in one threadKeeping the complaint in the same support thread helps Sweetzy review the full history and respond more clearly.

🔐 Check before payment

1Delivery address and postcode.

2Email address used at checkout.

3Delivery service and expected delivery window.

4Discount code and basket total after discounts.

5Product, Pick n Mix selection and personalisation details.

6Ingredients, allergens and dietary suitability.

🍬 Important policy reminders

1Codes cannot be added retrospectively after the order is placed.

2Cancellation is only possible before the order has processed.

3Personalised/perishable/hygiene-sensitive items may not be returnable.

4Customers with severe allergies should not buy from the Pick n Mix section because cross-contamination cannot be guaranteed.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.