What information should I include when contacting Sweetzy? – Sweetzy

💬 Sweetzy support guide

💬 What information should I include when contacting Sweetzy?

Including the right details helps Sweetzy find your order and resolve your query faster.

📧 Email support
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Quick answer

Most useful next step

Including the right details helps Sweetzy find your order and resolve your query faster.

💬 Keep it in one threadKeeping the complaint in the same support thread helps Sweetzy review the full history and respond more clearly.

🍬 For any order query

1Order number.

2Email address used at checkout.

3Delivery postcode if the order cannot be found from the order number/email.

4A short explanation of what you need help with.

📦 For damaged, missing, wrong or quality issues

1Photo of the delivery note or packing paperwork.

2Photo of all items received.

3Photo of damaged packaging or affected product if relevant.

4Any courier tracking reference or courier issue email if delivery is involved.

🔐 For payment issues

1Screenshot of payment status with card details hidden.

2Do not send full card number, security code or payment account passwords.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.