What happens after I make a complaint? – Sweetzy

💬 Sweetzy support guide

💬 What happens after I make a complaint?

After Sweetzy receives a complaint, it assigns a customer service advisor to review and respond.

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After Sweetzy receives a complaint, it assigns a customer service advisor to review and respond.

💬 Keep it in one threadKeeping the complaint in the same support thread helps Sweetzy review the full history and respond more clearly.

🍬 Expected response

1Sweetzy’s complaints procedure says an advisor will contact you within 48 hours, Monday to Friday 08:00-15:30.

2Most complaints are handled on initial acknowledgement where possible.

3If the complaint needs further investigation, the advisor will let you know the expected timeframe.

🍬 How Sweetzy keeps you updated

1You should be kept informed about the progress of your complaint.

2If a manager review is needed, the manager will acknowledge and provide a response timeframe.

3Complex complaints can take longer if a full investigation is needed.

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