Why does Sweetzy ask for photos, delivery notes or screenshots? – Sweetzy

💬 Sweetzy support guide

🚚 Why does Sweetzy ask for photos, delivery notes or screenshots?

Photos, delivery notes and screenshots help Sweetzy investigate quickly and fairly.

📧 Email support
Start here first

📸 Send evidence
Avoid delays

🛡️ Stay safe
Know the next step

Quick answer

Most useful next step

Photos, delivery notes and screenshots help Sweetzy investigate quickly and fairly.

💬 Keep it in one threadKeeping the complaint in the same support thread helps Sweetzy review the full history and respond more clearly.

🍬 Why evidence is needed

1To confirm the order and items received.

2To check packing or picking details.

3To review courier damage or delivery evidence.

4To understand checkout, payment or discount-code messages.

5To avoid asking repeated questions.

🍬 Sensitive information

⚠️ Important: Do not send full card numbers, security codes, payment passwords or unnecessary personal information.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.