How do I make a complaint? – Sweetzy

💬 Sweetzy support guide

💬 How do I make a complaint?

Sweetzy accepts complaints in writing and asks customers to include the details needed to review the issue.

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Most useful next step

Sweetzy accepts complaints in writing and asks customers to include the details needed to review the issue.

💬 Keep it in one threadKeeping the complaint in the same support thread helps Sweetzy review the full history and respond more clearly.

🍬 Fastest way to complain

1Email support@sweetzy.co.uk.

2Include your name, order number if relevant, and the nature of your complaint.

3Attach photos, screenshots or evidence if the complaint relates to a product, delivery or payment issue.

💬 Postal complaints

1Sweetzy’s complaints procedure lists the postal address as Sweetzy Ltd, 7-11 Potash Lane, Hethel, Norfolk, NR14 8QR.

2Written complaints should still include your name, order number if relevant, and the nature of your complaint.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.