Account, Discounts & Payments

Payments, Klarna & Invoices

• How do Klarna payments work?
• What happens to Klarna if I cancel or return my order?
• Klarna statements, missed payments and payment safety
• My payment failed, is pending or appears twice
• Do you include invoices in parcels?
• I paid but did not receive an order confirmation

Discount Codes & Offers

• Free delivery and spend thresholds
• Why did my discount code not work?
• How do I use a discount code?

Accounts, Rewards & Order Updates

• I checked out as a guest — can I still track my order?
• How does the Sweetzy points system work?
• How do I receive order updates through my Sweetzy account?
• How do I create or log in to my Sweetzy account?