Why did my discount code not work? – Sweetzy

🏷️ Sweetzy checkout guide

🔐 Why did my discount code not work?

A discount code may not work if the promotion rules, eligible products, basket value or expiry conditions are not met.

🔐 Payment safe
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🏷️ Check codes
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Know the next step

Quick answer

Most useful next step

A discount code may not work if the promotion rules, eligible products, basket value or expiry conditions are not met.

🔐 Payment safetyNever send full card numbers, card security codes, payment passwords or unnecessary payment details when contacting support.

🍬 Common checks

1Make sure the code is typed exactly as shown.

2Check whether the code applies to the products in your basket.

3Check whether the required spend is met after discounts and before delivery fees.

4Check whether the code has expired or cannot be combined with another offer.

🔁 If it still looks wrong

1Contact support before placing the order if possible.

2Send a screenshot of your basket and the offer you are trying to apply.

3Do not send payment card details.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.