My payment failed, is pending or appears twice – Sweetzy

🏷️ Sweetzy checkout guide

🔐 My payment failed, is pending or appears twice

Payment issues can happen when a payment is pending, failed, authorised but not captured, or when a payment provider is still processing the order.

🔐 Payment safe
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🏷️ Check codes
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Know the next step

Quick answer

Most useful next step

Payment issues can happen when a payment is pending, failed, authorised but not captured, or when a payment provider is still processing the order.

🔐 Payment safetyNever send full card numbers, card security codes, payment passwords or unnecessary payment details when contacting support.

🍬 What not to send

1Do not send full card number.

2Do not send card security code.

3Do not send payment account passwords.

4Hide sensitive card details in screenshots.

🍬 What support needs

1The email used at checkout.

2Your order number if one was created.

3A screenshot showing payment status with card details hidden.

4The payment provider used, such as card, PayPal, Klarna or other available provider.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.