I paid but did not receive an order confirmation – Sweetzy

🏷️ Sweetzy checkout guide

🔐 I paid but did not receive an order confirmation

If payment appears to have been taken but you did not receive an order confirmation, Sweetzy needs to check whether an order was created or whether the payment is pending.

Contact Sweetzy →Track your order →Email Sweetzy Support →

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🍬 What to check first 🍬 What to send support

Quick answer

Most useful next step

If payment appears to have been taken but you did not receive an order confirmation, Sweetzy needs to check whether an order was created or whether the payment is pending.

🔐 Payment safetyNever send full card numbers, card security codes, payment passwords or unnecessary payment details when contacting support.

🍬 What to check first

1Search your inbox, junk and spam folders for Sweetzy.

2Check the email address linked to your payment provider.

3Check whether your payment is pending, failed or completed.

4Do not place a duplicate order until the payment/order status is clear.

🍬 What to send support

1The email address used at checkout.

2Any order reference if you have one.

3A screenshot of the payment status with card details hidden.

4The billing postcode if support needs it for a safe lookup.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.

Track your order →Email Sweetzy Support →