What happens if one of my selected sweets is out of stock? – Sweetzy

🍬 Sweetzy product guide

🥬 What happens if one of my selected sweets is out of stock?

If a selected Pick ’n’ Mix sweet is unavailable during picking, Sweetzy may adjust the mix so the pouch weight is still fulfilled.

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🍬 What to check 🍬 If you think there was a picking error

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If a selected Pick ’n’ Mix sweet is unavailable during picking, Sweetzy may adjust the mix so the pouch weight is still fulfilled.

🥬 Allergen safetyAlways check the product page and packaging before consuming. If you have a severe allergy or are unsure whether an item is suitable, do not consume it until Sweetzy has verified the information for the exact product.

🍬 What to check

1Your order sheet or delivery note may show OOS next to an unavailable sweet.

2Sweetzy may increase another selected sweet in the mix.

3Availability can change between placing and picking the order.

🍬 If you think there was a picking error

Contact support within seven days with photos of the order sheet, pouch contents and details of the missing or incorrect sweet.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.

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