Order Problems, Returns & Refunds

Returns, Refunds & Replacements

• Sweetzy return and refund policy overview
• How long do refunds take?
• Can I get a replacement or exchange?
• How do I return an order?

Missing, Incorrect or Damaged Items

• My tub is broken or my jar has smashed
• What should I do if there is a problem with my order?
• My sweets have melted or been affected by heat
• My parcel or products arrived damaged
• Missing or incorrect sweets in my Pick ’n’ Mix pouch
• A product is missing from my order

Complaints

• What happens after I make a complaint?
• How do I make a complaint?