Orders & Delivery

Tracking & Delivery Updates

• Tracking says delivered but I cannot find my parcel
• What if I will not be in when my parcel is delivered?
• My parcel has not arrived
• How do I track my Sweetzy order?
• Courier investigations: what happens next?

Order Changes & Cancellations

• Can I change my delivery address after ordering?
• Can I cancel my order?

Delivery Options & Dispatch

• What does same-day dispatch mean?
• What delivery options does Sweetzy offer?
• Do you deliver outside the UK?
• How much is delivery?