Tracking says delivered but I cannot find my parcel – Sweetzy

🚚 Sweetzy order guide

🔎 Tracking says delivered but I cannot find my parcel

If tracking says delivered but you cannot find the parcel, start by checking the delivery photo, pin/location and any safe-place details shown by the courier.

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🏠 Check address
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💬 Ask support
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🍬 Check first 🚚 When Sweetzy can raise a courier investigation

Quick answer

Most useful next step

If tracking says delivered but you cannot find the parcel, start by checking the delivery photo, pin/location and any safe-place details shown by the courier.

🚚 Delivery reviewCourier evidence, tracking scans and address details may need to be reviewed before Sweetzy can confirm the next step.

🍬 Check first

1Safe places around the property.

2Neighbours or household members.

3Reception, parcel lockers, shops or collection points if relevant.

4The courier delivery photo, GPS/pin drop or delivery note if available.

🚚 When Sweetzy can raise a courier investigation

1If you updated a safe place and the parcel was not left there, Sweetzy may raise an investigation with the courier.

2The courier may require a completed form with a wet signature; typed or e-signatures may not be accepted.

3If no safe place was set and the parcel was left on your property in a safe location, Sweetzy may not be able to proceed.

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Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.

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