My order was sent to the wrong address – Sweetzy

🚚 Sweetzy order guide

🔎 My order was sent to the wrong address

If the order was sent to the address entered at checkout, Sweetzy will need to check the order status and courier tracking before advising next steps.

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🔎 Track updates
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🏠 Check address
Avoid delays

💬 Ask support
Know the next step

🍬 If you noticed before dispatch 🍬 If the order has dispatched

Quick answer

Most useful next step

If the order was sent to the address entered at checkout, Sweetzy will need to check the order status and courier tracking before advising next steps.

🚚 Delivery reviewCourier evidence, tracking scans and address details may need to be reviewed before Sweetzy can confirm the next step.

🍬 If you noticed before dispatch

Contact Sweetzy Support immediately with the full correct address, including postcode. Sweetzy will confirm whether a change is still possible.

🍬 If the order has dispatched

⚠️ Important: Use the courier tracking page for any redirection options. If the parcel cannot be delivered and is returned, Sweetzy can review available options after it is received back.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.

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