The courier attempted delivery or I missed my delivery – Sweetzy

🚚 Sweetzy order guide

🔎 The courier attempted delivery or I missed my delivery

If the courier attempted delivery, use the courier tracking page to see the next available option.

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🔎 Track updates
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🏠 Check address
Avoid delays

💬 Ask support
Know the next step

🚚 Possible courier options 🍬 What Sweetzy can do

Quick answer

Most useful next step

If the courier attempted delivery, use the courier tracking page to see the next available option.

🚚 Delivery reviewCourier evidence, tracking scans and address details may need to be reviewed before Sweetzy can confirm the next step.

🚚 Possible courier options

1Redelivery.

2Collection from a local shop or depot.

3Safe-place instructions.

4Neighbour delivery.

5Updated delivery instructions, if the courier allows it.

🍬 What Sweetzy can do

⚠️ Important: Once an order has dispatched, Sweetzy cannot always change courier instructions from their side. If the parcel is returned to Sweetzy, the team can review next steps.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.

Track your order →Email Sweetzy Support →