My parcel has not arrived – Sweetzy

🚚 Sweetzy order guide

🔎 My parcel has not arrived

If your Sweetzy parcel has not arrived, check courier tracking first for the most up-to-date information.

🔎 Track updates
Start here first

🏠 Check address
Avoid delays

💬 Ask support
Know the next step

Quick answer

Most useful next step

If your Sweetzy parcel has not arrived, check courier tracking first for the most up-to-date information.

🚚 Delivery reviewCourier evidence, tracking scans and address details may need to be reviewed before Sweetzy can confirm the next step.

📧 Before contacting support

1Confirm the order has been dispatched or completed.

2Check the courier tracking reference and latest scan.

3Allow 1-2 working days for next-working-day services and 3-5 working days for standard delivery after dispatch.

4Check safe places, neighbours, ParcelShop or Pick-up Point details if the courier has attempted delivery.

🍬 When Sweetzy can investigate

1If the expected delivery window has passed and the parcel has not arrived, Sweetzy can raise a courier investigation.

2If the courier says the parcel is lost or there is an issue, send support the courier email or screenshot including the parcel/reference number.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.