Can I cancel my order? – Sweetzy

🚚 Sweetzy order guide

🔎 Can I cancel my order?

You can request a cancellation if your order has not already been processed.

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⏱️ How to request cancellation 🏷️ If a discount code did not apply

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You can request a cancellation if your order has not already been processed.

💳 Review neededRefunds, replacements, cancellations and returns depend on order status, product eligibility and Sweetzy review. Support can confirm the available option after checking the order.

⏱️ How to request cancellation

1Email support@sweetzy.co.uk with your order number as soon as possible.

2Sweetzy will check the order status before confirming whether cancellation is possible.

3If the order has already moved into processing, completion or dispatch, cancellation may no longer be available.

🏷️ If a discount code did not apply

1Sweetzy says codes cannot be added retrospectively.

2If you notice immediately and the order has not processed, contact support to ask whether cancellation is possible.

3If cancellation is approved, you may be able to place a new order with the code.

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Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.

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