My tracking has not updated – Sweetzy

🚚 Sweetzy order guide

🔎 My tracking has not updated

Courier tracking can take time to update after a parcel leaves Sweetzy, especially when a parcel is waiting for the next depot scan.

🔎 Track updates
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🏠 Check address
Avoid delays

💬 Ask support
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Quick answer

Most useful next step

Courier tracking can take time to update after a parcel leaves Sweetzy, especially when a parcel is waiting for the next depot scan.

🚚 Delivery reviewCourier evidence, tracking scans and address details may need to be reviewed before Sweetzy can confirm the next step.

🍬 What it can mean

1The parcel has left Sweetzy but has not yet received the next courier scan.

2The courier has received information but not physically scanned the parcel yet.

3A depot scan is delayed during busy periods.

📧 When to contact support

1If the parcel is showing as waiting to be received by the courier for up to 5 working days, allow that time for it to be located and scanned.

2After that time, contact support with the order number and tracking reference.

3Sweetzy may organise a resend if the parcel still has not updated after the required courier window.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.