Can I add delivery instructions or a safe place? – Sweetzy

🚚 Sweetzy order guide

🔎 Can I add delivery instructions or a safe place?

Delivery instructions and safe-place options are usually managed through the courier once tracking is available.

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🍬 What to do 🍬 Important risk

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Delivery instructions and safe-place options are usually managed through the courier once tracking is available.

💳 Review neededRefunds, replacements, cancellations and returns depend on order status, product eligibility and Sweetzy review. Support can confirm the available option after checking the order.

🍬 What to do

1Watch for courier email or SMS notifications.

2Use the courier tracking page to choose a safe place, ParcelShop, pick-up point or redelivery option where available.

3Choose a secure place protected from weather and direct sunlight.

🍬 Important risk

If a parcel is delivered to a safe place you selected, Sweetzy may need to review the courier evidence before any replacement or refund can be considered.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.

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