Can I change personalised text, image, jar, platter or gift details? – Sweetzy

🎁 Sweetzy gift guide

🎁 Can I change personalised text, image, jar, platter or gift details?

Sweetzy can only try to change personalised details before the order reaches the production, picking or packing stage.

Return policy →Sweetzy FAQ →Shop Pick ’n’ Mix →

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🍬 What to send 🍬 After production

Quick answer

Most useful next step

Sweetzy can only try to change personalised details before the order reaches the production, picking or packing stage.

🔁 Subscription checkSubscription changes can depend on renewal timing and order status. Sweetzy Support can confirm what can still be changed.

🍬 What to send

1Your order number.

2The exact updated wording or image.

3Which item the change applies to.

4Any deadline or event date.

🍬 After production

If the item has already been produced, printed, picked or dispatched, changes may not be possible and personalised products may not be returnable unless there is a confirmed fault or Sweetzy error.

Still need Sweetzy help?

Have your order number, checkout email and any helpful photos or screenshots ready so support can help faster.

Sweetzy FAQ →Shop Pick ’n’ Mix →